Covid-19: Picking up Europe’s Phone Calls in Tunis During a Pandemic

When Tunisia went into lockdown from March to June, most private sector businesses experienced at least some stoppage of work. As might be expected, the sector that saw the least closures was the health sector, where 45 percent of businesses remained open, according to an official study. But in the number two position was the information and communication sector—which includes call centers—where 42 percent stayed open without interruptions. According to a new report looking at the rights of call center workers, call centers were “granted authorization to maintain physical operations as an ‘essential service’” even though many maintained “tightly packed spaces with shared workstations and equipment…fertile ground for the virus to spread.”

Tunis Declaration: “better policies” for economic growth

Between October 3-4, more than 90 public officials and representatives in international trade, cooperation, and governance convened in Tunis for the MENA-OECD Forum and Ministerial Conference. Participating governments signed the Tunis Declaration affirming their continued commitment to policy reform for “inclusive growth” and integration into the global economy.